Booking Policy

1. You must provide a valid credit card number to reserve a cabin. 
2. Regular rate for one cabin or campsite per one DND/CF/NPF ID card only. All additional cabins or campsites will be at the associate rate.  
3. All bookings made after the winter closing (Thanksgiving Monday), must be paid in full when booked. 
4. We require our guests to book Friday and Saturday nights together on a normal weekend and 3 consecutive nights on a holiday weekend. Bookings for 1 night (or 2 nights on a holiday weekend) will only be accepted 5 days prior to the booking date. Bookings for 1 night on a holiday weekend will only be accepted 3 days in advance. Multiple night bookings always have priority.
5. We endeavour to facilitate requests for specific cabin or campsite locations, however we hold the right to change cabin or campsite allocations if required. 
6. The Chateau/Bunkhouse and 8 Cabins are available to rent during the winter shutdown (2 Bungalows and 6 Ranches), with a maximum of 2 cabins per family. The Lodge and Lodge Office are a part of the winter shutdown and will be unavailable until the following prime season begins.
7. There are special Off Season rates in effect for the week of Christmas (*begin date will vary* to New Year's Day), New Year’s, February Spring Break/Winter Games and March break (Dates will vary from year to year). 
8. There is a Three Day Off Season special, book Friday and Saturday and receive Thursday or Sunday at 1/2 price of the Off Season Weekday Rate.  Please note that the Three Day Off Season Special is for the Cabins and the Chateau only and does not apply on Holiday weekends, Christmas, New Years, February Spring Break/Winter Games or March Break.

9. Anyone wishing to book multiple cabins (3 or more) is required to place a 25% non-refundable deposit on each of the cabins (This does not apply during winter shutdown due to the maximum 2 cabins per family).

Campground Cancellation Policy:  Cancellations and changes to reservations must be made two days prior to the arrival date.  Cancellation or changes within two days will result in full charges. 

Chateau and Cabin Cancellation Policy:  Cancellations and changes to reservations must be made 14 days prior to the arrival date.  Cancellations and changes to reservations within the 14 day cancellation policy will result in full charges. 

On-Line bookings:  The Falls Lake Recreational Facility Booking Office will review your On-Line booking request and will confirm by email or telephone that your request has been accepted or that further information is required.  On-Line reservations are not confirmed reservations until you receive your confirmation letter via email. 

Off Season Arrival Instructions:  (Bookings from Thanksgiving Monday to the following Prime Season).  When arriving to the Facility, please check the Lodge Office door for your name. Proceed to that cabin, your outside light will be on, the door will be unlocked and your cabin key will be on the kitchen table.

 Prime Season Arrival Instructions:  When arriving to the facility, please Check-In with the Lodge Office Staff.  If arriving after Lodge Office hours, please see the side Lodge Office Door for your arrival instructions.

Check in/out times and Base charges:

Charges of $10.00-$30.00/hour will apply for a Late Check-Out. The same will apply for early arrivals, however we can not guarantee your accommodations will be ready until the proper check in time.

Base Charges:

Base charge will cover 4 adults alone (extra adults up to six maximum are $10.00 per person per night), or a Family unit of up to six people (2 Parents & 4 children).  Infants 2 & under stay for free and are not considered an extra person. Exceptions for larger than six member family units can be made on a case-by-case basis. Management reserves the right to charge for extra guests staying past Midnight without prior notification.

Cleaning Policy:

To keep our costs and rental fees down, we ask that you CLEAN your cabin and secure all garbage in the bins before departure. We have provided all the needed cleaning supplies; vacuum, mop, bucket, cleaners, garbage/recyclable bags, paper towel, dish soap, dish towel and dish cloth. Failure to do so may result in additional charges. During Prime Season, the office staff will provide you with a cleaning check list. During Off Season, the cleaning check list will be posted in your cabin. Check the state of your cabin within 1 hour of your arrival and report any discrepancies to the office staff or on call maintenance supervisor immediately. Additional charges will apply for cabins left dirty or damaged and will be calculated by the facility manager.

Pet Policy

Pets are welcome, however we request that the following rules are followed:

• Pets must Never be left unattended anywhere on the facility grounds, this includes your cabin, campsite or vehicle.
• Pets must always be on a leash at all times and cannot be tied out by themselves. They have to be under your supervision at all times to avoid disturbing other guests.
• Pooper Scooper rules apply, please clean up after your pet to avoid loss of privileges.
• Pets are not permitted on cabin furniture or in any public buildings. You are kindly requested to bring a pet blanket to put over the furniture or ask for one at the main office upon check in.There is a designated area for your pet to swim other then the area permitted for guests. Please ask the Office Staff at check in time for the designated area.
• Please note there is extra cleaning involved when bringing a pet. You must vacuum and mop thoroughly, as the next guest checking into your cabin may be allergic to animals.
• Please note if the above rules and regulations are not adhered to, there may be extra cleaning charges and your pet privileges may be revoked. We enforce this policy because not all of our guests are animal lovers, some guests may have allergies, and some children are afraid of strange animals.
   

Advance Booking Eligibility Guidelines:

6 Month Advance Bookings: Active CF members, Retired CF members, Reserves, NATO personnel, DND Civilians, CFPSA Personnel. This includes all the above categories’ family members.

3 Month Advance Bookings: Civil Servants (Police, RCMP, Fire Dept., etc), Legion Members & Government Employees, (Federal, Provincial, Municipal, etc.)